Sunset Hydroponics & Home Brewing

Chuck Kingston 5 months ago

If zero stars were possible, that’s what this store would receive. The moment I walked in, the smell of cigarette smoke hit me. The employee was smoking just inside the back door, which is completely unprofessional and unacceptable in a retail environment. The customer service was equally disappointing. I didn’t ask for advice, yet the employee felt the need to comment on what I planned to do with a product. Additionally, I was told that #3 perlite was on order. When I called, I was told it was in stock for $20. When I arrived, I was told the opposite. Blame was put on the other employee working. The lack of communication and accuracy is frustrating and wastes customers’ time. Between the smoke, the misinformation, and the attitude, this store clearly needs better staff and better management. I will not be returning, and I won’t be recommending this place to anyone. Also loose the attitude. 100% will not be going back or recommending. Your employee cost you money/sales, you lost sales due to him. Not once but twice.

Billy Burkle 5 months ago

Went in for some soil and nutrients yesterday, I was greated by a guy I think his name was George but I could be wrong, he was very friendly, helpful and made great conversation. Interactions like this is what customer service is all about, and also makes me want to go back and spend money at this great shop instead of ordering supplies online. Will be back!

Matt Meddaugh 9 months ago

Stopped in today looking for perlite and the owner (I think) let me know I didn’t need it due to the media I’m growing in. Then, educated me on a deficiency I was experiencing and took my right to the GH section which told me everything about the kind of guy he is. He was helping, not up-selling. I already only come here when I need something grow related but now I feel really good about it too.

Rob Holland 3 years ago

Great stop for the home brewer. They have kits, a good selection of grains, hops and yeast as well as supplies you would need for bottling or kegging. Staff has always been helpful and friendly. They do have a wide selection of hydroponics supplies too, from food and lamps to testing equipment and pumps they have it all!

Shane S Edited 7 years ago

As an avid home brewer this shop is vital to my survival. They have everything you need to start your first brew or for veterans to take it to the next level. The staff are friendly and very knowledgeable about brewing and kegging. They have been my go to scource for all my ingredients and equipment for years. Give these guys your business, you might get something a few cents cheaper online but when you are in the middle of a brew and need a critical item or piece of advice you will be happy you have "a guy".